Web Works of Kansas City, LLC Client Agreement

Web Works of Kansas City, LLC uses hourly estimates for all projects, even in instances where the word “quote” is used
The final number of hours to complete a project may vary from the initial project estimate
Web Works of Kansas City, LLC will contact the client when the project nears the originally estimated number of hours
Estimates include services provided by and paid by Web Works of Kansas City, LLC
Additional fees may be required for projects, including, but not limited to: pay-per-click advertising costs, premium software, web hosting, domain names

Web Works of Kansas City, LLC will operate in good faith and use only content believed to be originally created and/or properly licensed for the client's project
It is the responsibility of the client to review and approve all published content. This includes, but is not limited to: text copy, images, videos, documents or other media or resources
If content is published and no reviews or edits have been made, it is assumed the client has approved all content. This includes, but is not limited to text copy, images, videos, documents or other media or resources included in a project by Web Works of Kansas City, LLC for demonstration purposes
Client will retain ownership of all work completed upon payment

When requested by Web Works of Kansas City, LLC, the client will provide project details via email or written communication
Client is responsible to submit required project details and project assets to Web Works of Kansas City, LLC
Project progress may be temporarily halted while Web Works of Kansas City, LLC is waiting for the client to submit project details and project assets
The scope and/or details of the project may be modified by the client at any time
Modification of project scope and/or details will result in a modification of the project estimate

Projects are billed at the current Web Works of Kansas City, LLC hourly rate of $150
This rate is guaranteed to remain constant for a minimum period of six months
Web Works of Kansas City, LLC will give the client 30 days notice prior to rate increases

All projects require an initial deposit
Deposit amount is determined by the scope, size and time-frame for completion of the project
The project will be cancelled and deposit will be forefitted if the client does not communicate with Web Works of Kansas City, LLC for a consecutive period of 60 days

Billable services include all time spent on project related tasks. These tasks include, but are not limited to: website development; research, design; in-person, phone, email consultation; in-person, phone, or email project or service related communication
Once the deposit balance is used, payment is required in 10 hours-of-service increments, 30 days increments, or at the completion of the individual project or task list - whichever comes first
Project balance is due upon delivery of the project or completion of the list of tasks provided by the client
Balances not paid within 30 days will be automatically processed using the client's billing information on account

Most projects require third party services and software
Services or software purchased by or paid for by the client directly are the responsibility of the client for the renewal of these services and software licenses to the company they purchased these services or software from originally. Web Works of Kansas City, LLC will not be held responsible for expiration of these services and software licenses. This includes, but is not limited to: domain names, web hosting, on-site software to operate the website, off-site software as a service solutions
When Web Works of Kansas City, LLC purchases services or software on the client's behalf for their project, the client will pay Web Works of Kansas City, LLC directly for renewals, as outlined in the Recurring & Ongoing Services section of this agreement. This includes, but is not limited to: on-site software to operate the website, off-site software as a service solutions and more

Recurring or ongoing services must be secured and paid for with a credit card or debit card (client may secure recurring and ongoing services via checking account through PayPal upon request)
Projects with recurring or ongoing services will be automatically charged to the client's credit card or debit card on account on the agreed upon service period date
Recurring and ongoing service agreements will be automatically renewed, unless explicitly cancelled by the client
No refunds will be given when cancelling recurring services. Services will be cancelled prior to the upcoming billing period
Payment of a recurring service signifies the client agrees services have been rendered for the previous service period
Recurring service details will be outlined on the service invoice and act as an agreement

Either Web Works of Kansas City, LLC or the client may cancel the project at any time, and for any reason
The balance for any work completed becomes due immediately upon cancellation of a project
If cancelled by the client, all deposits are non-refundable
The client will retain ownership of all work completed, upon payment for all work completed
Recurring services may be cancelled prior to the upcoming bill processing date
Recurring services with a minimum length of service may be cancelled by paying a penalty equal to one service period

All sensitive information provided to Web Works of Kansas City, LLC will be kept confidential. This includes, but is not limited to: login information, business financials, client information, billing information, contact information
Web Works of Kansas City, LLC employees and contractors will be provided with necessary information to complete projects and are subject to the same non-disclosure agreement

Travis Pflanz, Owner
Web Works of Kansas City, LLC
11/28/2023

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